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Access Card

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‘Access Card’ – A Smoother Booking Journey for Guests with Accessibility Needs

At Blackpool Grand Theatre, we are committed to making our booking process more inclusive and accessible for all customers. That’s why we’re thrilled to announce our partnership with Nimbus Disability, a globally recognized social enterprise behind the acclaimed Access Card Scheme.

 

Click here to apply for a Digital Access Pass or Access Card

 

This collaboration introduces a new level of validation to ensure that our accessible seating and facilities are allocated to those who genuinely require them while reducing the possibility of misuse.

 

What’s Changing?

Starting 1st December 2024, all guests who require a personal assistant/carer will need an Access Card or a free Digital Access Pass Number from Nimbus Disability to book accessible tickets.

 

How Does It Work?

You will first need to register for an Access Card or Digital Access pass. Once registered, your Access Card or Pass number will remain valid for three years. Click here to apply for a Digital Access Pass or Access Card

 

For help and support with your application, visit the Access Card Support Page.

 

Already have an Access Card? No need to re-register—simply link your existing number to your Blackpool Grand Theatre account.

 

Linking Your Access Card or Pass to Your Account

After successfully registering, Nimbus will email you a unique Access Pass number, you can then link it to your Blackpool Grand Theatre account. Click here to link an existing access card to our system

 

Then simply log in or create an account.

If you’re new, our system will create an account for you; just click “Forgotten My Password” to set your login details.

Your accessibility requirements will sync automatically with our ticketing system.

When booking online, seating that meets your requirements will be highlighted on the seating plan (subject to availability).

 

Need Support?

If online registration isn’t an option for you, Nimbus can assist over the phone at 0330 808 5108.

 

Access Card vs. Digital Access Pass

Access Card:

A recognised tool for communicating accessibility needs across thousands of UK events and venues.

Available for £15 and valid for three years.

Use your card anywhere listed in the Access Card directory.

 

Digital Access Pass (DAP):

Free and specific to Blackpool Grand Theatre.

Works the same way as the Access Card but does not include a physical card.

Valid for three years, with the option to upgrade to a full Access Card anytime.

 

Why This Matters

By partnering with Nimbus Disability, we’re enhancing our ability to understand and cater to your accessibility needs. Benefits include:

 

Privacy: No need to repeatedly share supporting documents or explain your circumstances. Register once, and Nimbus manages the rest.

Personalized Adjustments: Access to essential companion tickets and specific seating tailored to your requirements.

Nimbus Disability is operated by and for disabled people, ensuring the system is built with empathy and understanding.

 

Need Help?

Our friendly team is here to assist!

Email: box@blackpoolgrand.co.uk

Call our Box Office: 01253 290 190

 

Thank you for joining us in making Blackpool Grand Theatre a welcoming space for everyone.

 

General Information

Helping Hand

Location

Need to know how to find us? The Grand Theatre is in the seaside resort of Blackpool on the Lancashire coast in the North West of England.

 

Address

The Grand Theatre,
33 Church Street,
Blackpool,  Lancashire FY1 1HT

 

Nearest Car Park

West Street Car Park
West Street, Blackpool, FY1 1HA

  • Mobility

    Spaces for wheelchair users are available in the mid-rear of the Stalls all with additional personal assistant seats. Access is via the foyer entrance via a platform lift, staff will be happy to assist you. Wheelchair access is not available in the Dress Circle, Upper Circle or Gallery...

  • Captioned performances

    These display the full text of the play on a screen as the actors speak the words. Seats with the best view of the screen are reserved for people with hearing impairments, so please book early and ask for these seats.

  • Assistance dogs

    Assistance dogs may be taken into the theatre – please tell us when booking, to ensure your seat has enough space. If you prefer, you may leave your dog with a member of the cloakroom staff during the performance.

  • Audio-described performances and amplified sound

    Headsets are available from the sales kiosk outside the Stalls Right entrance to the theatre. For more access information, please visit our Accessibility section.

  • Sign language

    For our occasional BSL-signed performances. Stalls seats close to the signer are reserved for people with hearing impairments. Please book early and ask for these seats.

  • Access Register

    We want to make visiting Blackpool’s Grand Theatre as easy and comfortable as we can for our customers with accessible needs, joining The Grand Access Register will help us as a theatre and our staff deliver the best possible experience for you.