Our new Sales Office has now re-located to 43-45 Church Street (just a few doors next door, next to M&S).
Please see our opening times here
We have created a Safety First page on our website that will be continually updated – we have all learnt that these rules/procedures do change so please do check before your visit.
The Grand Theatre, 33 Church Street, Blackpool, Lancashire FY1 1HT
Box Office 01253 290 190
Reception 01253 290 111
School/Group Bookings 01253 74 32 32
The Box Office opening times can be found HERE
Our seats work odds one side of the aisle, evens the other. Take a look at our seating plan blackpoolgrand.co.uk/seatingplan.
If you have lost something while at the theatre call 01253 290 111 or email reception@blackpoolgrand.co.uk.
Advise them of the show, date and time you attended, the seats you were sitting in/area (Stalls, Dress Circle, Upper Circle, Gallery) and a good description (size, colour, brand etc.) of the item.
Due to the number of items left, Blackpool’s Grand Theatre only keeps items for 6 months from the date found. Blackpool’s Grand Theatre accepts no responsibility for items lost, even if found.
Yes, so long as you are a UK taxpayer and have paid or will pay an amount of Income Tax and/or Capital Gains Tax for each tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities and Community Amateur Sports Clubs that you donate to will reclaim on your gifts for that tax year. Other taxes such as VAT and Council Tax do not qualify.
The time listed on your ticket is the start time of the show you are attending. Doors/bars open 1hr before the show start time. Doors to your seats open 30mins before the show time. Please note that on occasion this can change due to signing off/on technical and/or health and safety aspects. The cast and our customers’ safety are our priority. On some occasions a ‘warm-up’ act for comedians may happen, this may not be listed; you must be in your seat for the start of the show. Late admittance may not be permitted at all.
Blackpool’s Grand Theatre offers many ticket types but here are some of the main types and what they mean:
- Babes-In-Arms: under 2-years-old (must have a ticket, sits on parent/guardian lap). If no Babes-In-Arms ticket is listed on a performance, under 2-year-olds are not permitted
- Child: 2 to 17 years (must have a ticket, sits in own seat) Young Adult 18 to 26: anyone aged between 18 and 26 years (limited numbers available, limited performances)
- 18 – 26yrs old: These tickets are available on a selected shows. Read more about the 18 – 26yrs tickets HERE
- Adults: anyone aged 18 to 64 years
- 65+: anyone aged 65 years and older
- Family Ticket: a ticket for three/four people (min 1 adult, max 2 adults, children must be under 18)
- Senior Pass: a ticket for three/four people (min 1 adult (65+), max 2 adults (65+), children must be under 18)
- 1894 Club: a loyalty members discount scheme
- Friends of The Grand: a great way to support the theatre
- Link Ticket: an offer based on booking two or more shows
- Group Tickets: special discounts for purchasing bulk tickets (usually 10+, 20+, 50+, 100+)
- Schools Tickets: special discounts for educational establishments (schools, colleges, universities etc.)
The Grand Theatre is a charity. It relies on the generosity of audiences to support its work. The Grand Theatre is a not-for-profit organisation. If we make a surplus on any of our activities, the funds are ploughed back into creating the very best theatre for our audiences and supporting our creative and learning work.
The theatre has just over 1,000 seats spread across 4 floors; a seating plan can be found here blackpoolgrand.co.uk/seatingplan.
No, well we’re not fans of shorts (or football kits/tops!), it’s a night out after all, so casual/smart dress is usual. People do tend to come a little smarter for the Ballet or Opera, but no need for Black Tie. Sorry but big hats are also a no, no…!
Where possible and when we receive the information from the visiting company, performance running times will be displayed on the show page. Where the producer of the show advises we will put intervals (breaks) in the show. Note that some shows do not have intervals (breaks). Please be advised our bars may not be open on every interval (break). Please be aware these times are estimated and may change. While a production is in rehearsals and during preview performances (including our Pantomime) running times can change, so it is often not possible for us to publish them until after the first couple of performances. If you are attending a show and require some guidance on the running time, you can contact the Box Office on 01253 290 190, alternatively email box@blackpoolgrand.co.uk and we will do our best to assist.
Don’t panic we can print duplicates (£1.50 per ticket fee, to a maximum of £6) simply visit or call the Box Office (01253 290 190) to request them to be reissued (if there is enough time before the show date). If you require them posting to you there will be an additional charge. You can collect your reissued tickets on the day of the show (or if you’re passing the theatre), customers will be required to show the card that was used to pay for them. If you are sending someone else to collect the tickets please ensure they have all the details (show name, date and time of the performance, your address details, including house number and postcode, and the card that was used to pay for the tickets). Due to GDPR law we are unable to divulge personal information to a third-party.
Blackpool’s Grand Theatre has no parking facilities. The closest (accessible – 9 Blue Badge spaces available) car parking is opposite the building at West Street Car Park (FY1 1HA). For more details on the ‘Blue Badge Scheme’/spaces in the town search ‘Blue Badge Scheme Blackpool’ and select the Blackpool Council link for the latest information.
Blackpool’s Grand Theatre offers a fixed price parking deal with Blackpool Council and West Street Car Park (FY1 1HA). A special West Street Parking Voucher can be obtained when you book your theatre tickets (online, in person, or by phone), you can also obtain it on the day but please obtain your Parking Voucher PRIOR to entering the Car Park. If you have paid for postage (and if time allows) we will send the Parking Voucher to you with your tickets. On arrival at West Street Car Park, please display the Parking Voucher on your dashboard ensuring it is clearly visible. Parking Vouchers are valid from 5:30pm to midnight any day of the week.*
*Please note your West Street Parking Voucher does not guarantee you a space.
Unfortunately, we do not manage the car park, please direct your queries to Blackpool Council.
Blackpool’s Grand Theatre is one of few theatres to operate an Access Register. Signing up to the Access Register allows you to book accessible seats online including wheelchair spaces, Audio Described, and British Sign Language performance seats. Signing up to the Access Register also permits you to book online for a free Personal Assistant ticket. To sign up visit our Access Register page. Due to the specific access requirements of wheelchair spaces these seats are not available to purchase online if you are not signed up to our Access Register. To book a wheelchair space please contact the Box Office on 01253 290 190. Accessible parking is available at West Street Car Park (FY1 1HA) – there at 9 Blue Badge spaces.
Designed to improve the experience for people who are blind or visually impaired, as well as listening to the dialogue on stage, the theatregoer can wear a headset and listen to a live description of the action on stage. The description only happens in between dialogue and supplements the voices of the performers in explaining the emotions and action of each scene.
On occasion, a free Touch Tour approximately one hour prior to the performance will be available. During a Touch Tour, a member of the visiting company will give you an introduction to the production and tell you about the visual elements of the production; you will also be able to explore the set and touch selected props and costumes.
Headsets are available from the Front of House team (simply present your voucher); a limited number of headsets are available so we advise pre-booking when making your ticket reservation.
These allow theatregoers with varying degrees of hearing impairment to view the full text as it is spoken or sung, including sound effects and off-stage noises. These appear on a scrolling screen, positioned on or at the side of the stage. Captioning can also be helpful to those who have English as a second language and for most audiences when interpreting difficult dialects within shows. We also find that this can help with slight hearing impairments.
How do I use this service? When booking, our Box Office staff will advise you of the best place to sit so that you have a clear view of the caption units. If you are booking online and signed up to the Grand Access Register you will see the best area to book.
British Sign Language (BSL) Interpreted/Delivered Events are designed to improve the experience for people who are deaf or hearing impaired.
It interprets the production live on stage. The interpreter is always clearly visible without compromising the actors on stage. During these performances, the interpreter will stand clearly and communicate with the audience by signing throughout the show. How do I use this service? When booking, our Box Office staff will advise you of the best places to sit so that you have a clear view of the interpreter.
A relaxed or chilled performance takes a more casual approach to noise and movement in the auditorium, but the performance itself is unchanged. This performance is ideal for people who feel more at ease knowing they can go in and out of the auditorium during the show including people with dementia. This performance is for everybody and babes in arms are welcome (not walking or requiring their own seat).
Assistance dogs may be taken into all three venues: Main House, Space or Studio. Please tell us when booking, to ensure your seat has enough space. If you prefer, you may leave your dog with a member of staff during the performance.
Breastfeeding is welcome at Blackpool Grand and we have plenty of spaces available around the building. Should you wish for somewhere more private, simply let us know.
Our Front of House team is positioned throughout the building should you require assistance. First Aid trained staff will be on hand to assist.
In the event of an emergency evacuation, our Front of House team will direct you to the nearest exit out of the building.
Our guided tours offer the inside story of Blackpool’s Grand Theatre, taking you on a fascinating journey through its unique history, incredible architecture and impressive performances and cast. All tour routes cover a moderate distance and do involve stairs. Blackpool’s Grand Theatre is in the early stages of a Capital Project that will greatly improve the accessibility of the building and allow us to offer Accessible Tours in the future. We do offer Touch Tours on selected performances; these are bookable through the Box Office or by signing up to the Access Register.
In the instance you’ve booked online or with one of our sales team, please call us (01253 290 190) or pop into the Box Office and we’ll endeavour to help (please note though that a further option may involve an upgrade charge, or it may be that no other seats are available in which case refunds are not available).
In the instance that you are not happy with the seats you selected when you arrive please let a member of our front of house team know as soon as possible and they’ll endeavour to help (please note though that a further option may involve an upgrade charge or it may be that no other seats are available in which case refunds are not available).
Unfortunately, due to the theatre’s age we do not have space for a cloakroom. We ask guests to take their coats and small bags into the auditorium. The Grand Theatre withholds the right to perform security checks in line with our Admittance Policy.
We do have designated space on the Ground Floor for fold up buggies and prams. Please speak with one of our staff on arrival. Blackpool’s Grand Theatre takes no responsibility for property.
If your child is UNDER 2-years-old (Babes-In-Arms), they must have a ticket (free of charge) but they will need to sit on a parent/guardian’s lap. We ask that a parent/guardian with a child on their lap be mindful that there are people behind them trying to view the show.
If your child is OVER 2-years-old, they must have their own paid-for seat (ticket).
Please note that the theatre and a show’s producer withhold the right to change the age of a Babes-In-Arms ticket.
Strobe lighting, dry ice/smoke and loud sound effects (including gun shots) are sometimes used in our shows. We endeavour to provide up to date warnings on usage on the show page of our website, but this information can change during the show’s tour. If you are attending a show and require some guidance on the effects in the show, you can contact the Box Office on 01253 290 190; alternatively, email box@blackpoolgrand.co.uk and we will do our best to assist.
The Blackpool Grand Theatre management and the show producers reserve the right to make alterations to the advertised cast and programme.
Programmes are available on a selected number of shows throughout the year.
We don’t keep programmes or print (leaflet Posters) once a production has finished.
Blackpool’s Grand Theatre withholds the right not to admit latecomers until the interval; to refuse admission; and to provide alternative seats to those purchased of the same or greater value if available. Refunds will not be offered.
Blackpool’s Grand Theatre charges a £3.50 per ticket booking fee. This fee goes towards the operational/repair costs of running a Victorian building.
If you wish to change the performance (not show, this is not possible) you are attending, a £3.50 per ticket exchange charge will apply. If you are an 1894 Club member, please see your individual benefits.
There is a postage fee of £1.50 if you would like your tickets posting to you. If you are an 1894 Club member, please see your individual benefits. Group tickets postage fee (50+ tickets) is £3.
We do accept National Theatre Tokens.
We also offer our own Blackpool Grand Theatre gift vouchers which can be exchanged against all performances at our theatre – these vouchers are valid for 12 months from the date of purchase. Please note they cannot be used to re-purchase gift vouchers.
No, only one concession or discount can be applied per booking.
Yes. Our ticketing system enables you to select specific seats online. Using a mobile or tablet device it will default to ‘best available’, but you can change this by clicking the link.
All booking fees are included in our prices. Fees can be found in our Terms of Sale.
Yes, except for Diners Cards.
The theatre, its foyer and bars are completely non-smoking. If you wish to smoke, you can do so outside undercover in Matcham Court (off the Stage Door Bar).
No, the use of cameras, recording equipment and mobile phones is not permitted in the auditorium. Mobile phones and tablet screens are distracting to other audience members, so we ask that all devices are switched off during the performance. Our Front of House team will request any member of the public to cease doing so if seen. In some cases, they may require you to relinquish your phone until the end of the performance if you persist and the Front of House Manager insists. This would not entitle you to a refund if you choose to leave.
Ticket-holders consent to being filmed and photographed for publicity and broadcast purposes.
Please check the individual show page for full details on running times and further show information. Please note for various reasons this can change even as the show
progresses.
The payment card holder should be present so we can check identification and therefore prevent potential fraud. No third party can collect tickets on behalf of someone else. If this causes a problem with your booking, please email the booking details prior to your visit to box@blackpolgrand.co.uk.
For full availability please visit the individual show’s booking page. The seating plan you will view, after selecting your date, is on a live system so will show you the full availability for that performance and allow you to pick the seats you would like.
Children and families are welcome at Blackpool’s Grand Theatre, but this may be subject to individual production age restrictions due to content. If any age restrictions for productions apply, we will advise prior to the performance. All persons aged under 18 must be accompanied and seated next to the accompanying adult. They may not sit on their own within the auditorium. If children do have separate seats, entry could be refused.
In the unlikely event that a production is cancelled, then ticket holders will be contacted as soon as possible (subject to details given at time of booking and permissions of contact agreed) and given the option to either exchange their tickets to an alternative performance or they will be offered a refund.
Website seating plans are a representation of the theatre auditorium without showing exact seat locations. To ensure the best seats in the house please speak to one of our Box Office team in person on 01253 290 190 who will be happy to advise.
No, unfortunately we can only send tickets to the billing address.
Where we know in advance that a named artist will not be appearing, this information will be advertised on our website at point of sale. However, there may still be last minute changes to casting due to unforeseen circumstances such as illness.
We do not offer refunds on our tickets, but you may be able to exchange (for a small fee) for a different performance. Call the Box Office for your options on 01253 290 190.
We do not permit glass or bottles into the auditorium, the exception is for our Boxes only. You may take your drink to your seat if it is in a plastic cup. Please note that if you have added a bottle of Prosecco onto your ticket order, we cannot permit the bottle to be taken outside of the bar area. Please ask for a plastic cup which a member of the bar team will be happy to provide.
If you wish to subscribe/unsubscribe from post or emails from us, simply log into your account and update your contact preferences accordingly.
Our nearest cash point is located just opposite the front of the theatre at Santander.
For your comfort and security, you may be subject to additional checks on your visit to the theatre – we appreciate your patience and understanding if these are taking place. This is a condition of your ticket purchase. Blackpool’s Grand works closely with and follows advice from the National Counter Terrorism Security Office (NACTSO) and Lancashire Police force to ensure our theatre is safe.
If you’ve mislaid your tickets, please contact the Box Office on 01253 290 190 and duplicate tickets will be printed for you. You can collect these from the venue’s Box Office on the day of the performance an hour before the show starts. To collect these tickets, the cardholder will need a form of ID or the card they paid with, as well as the booking reference.
Try our Best Available Seats option: If you can’t see the seating plan, you can always click on the Best Available Seats option. The website will then make a recommendation for you based on your seating requirements.
Tip 1: Your username will be your email address.
Tip 2: Your password must contain at least one upper case letter, at least one lower case letter, at least one number and must be at least 7 characters long. Alternatively, request a replacement password. Login, register an account, or request a new password by contacting us on 01253 290 190. Unfortunately, we cannot send passwords by email.
There are several possible options:
- Check your spam or junk folder.
- Wait for a bit: it can take up to 48 hours for an email confirmation to arrive.
- If you know your reference number and are sure of the date and time of the tickets you booked, you don’t need an email confirmation. If your tickets don’t arrive 5 days before the performance call us on 01253 290 190.
- You can login to your account to see if your tickets have been purchased, to find out your reference number, and information about the date and time of the performance you booked. If you can’t see any seats saved in your account, it is probably best to ring us on 01253 290 190 prior to making any more purchases.
Situations will be assessed on a case by case basis, so please ring us on 01253 290 190.
Blackpool’s Grand Theatre will never ask for your bank details or for you to make payment for tickets or otherwise via email. If you receive an email asking for this, it is likely to be a ‘phishing’ email. Phishing is an online scam that targets large numbers of email addresses often using a known brand to persuade people to part with their money. If you have been the victim of a phishing email, please take the following steps:
- Contact your bank if you have given any bank details – they will have a fraud department that can deal with this for you (and will know about what insurances you have to protect you).
- You should also report it to your email provider as spam.
- Delete the email.
- You can report this attempted fraud to the police via the Action Fraud website.
- We recommend you do NOT forward the email to anyone or click on any links within the email itself and DELETE it at the earliest opportunity.
If you ever have cause to question a communication from Blackpool’s Grand Theatre, please do not hesitate to contact us directly: call 01253 290 190.
Unless you are invited to take photos/record video we ask that you do not use any form of recording equipment in the theatre building. This is due to production copyright and failure to comply may result in your removal from the auditorium.
All charity requests must be submitted in writing (preferably on headed paper of the charity, with full contact details and the registered charity number) to: Administrator, Blackpool Grand Theatre, 33 Church Street, Blackpool, Lancashire FY1 1HT Please note that due to the number of requests we receive only a limited few can be offered, if you are lucky enough, we will be in touch with you. We unfortunately cannot reply to every enquiry.
Blackpool’s Grand Theatre has a clear Complaints Policy, In the first instance please write to:
The Manager, Blackpool Grand Theatre, 33 Church Street, Blackpool, Lancashire FY1 1HT.
Alternatively, email admin@blackpoolgrand.co.uk
Our staff are trained to help customers with any query at the time, please feel free to speak with a Duty Manager/Department Manager.
When a complaint is received in writing we will acknowledge it within 7 days and advise you of the steps we are taking to investigate.
Most of the images and photography that we use in the publicity for our shows are only available for us to use for our own marketing materials. If you have a query about using a photograph or artwork please email marketing@blackpoolgrand.co.uk and we will try and assist you.
The Theatre works with internationally renowned photographer Sean Conboy on its photography of the building. These images are only for use by the theatre. If you would like to use the photography contact marketing@blackpoolgrand.co.uk for approval.
We have a portfolio of photographers that we regularly work with and often specific photographers are used for specific projects based on their specialism. Email marketing@blackpoolgrand.co.uk with a link to your website and, if your work is relevant, we will be in touch and arrange a meeting.
All vacancies for permanent staff, as well as part time front of house and bar work are advertised on our website and our social media channels. Visit our Vacancies.
For more information about work placements and apprenticeships visit our Vacancies.
Blackpool’s Grand Theatre runs the Grand Young Company (GYC). For more information about our full range of activities, plus more information that may be of interest, please visit the Get Creative section of our site.
Blackpool’s Grand Theatre is a Receiving House therefore it is unable to read scripts.
Yes, as a registered charity we rely on the generous support of individuals to help us fundraise and keep our theatre alive each night with performances that inspire, excite and are accessible to all. Full details about how you can join Blackpool’s Grand Theatre membership scheme can be found in the 1894 Club section of our website.
Most modern web browsers allow you to control most cookies through your browser’s settings. Use the links below to find out how to change how your browser interacts with cookies across the web and to delete any cookies it’s currently storing.
Chrome: https://support.google.com/chrome/answer/95647
Safari: https://support.apple.com/kb/ph21411
Safari (iOS): https://support.apple.com/en-gb/HT201265
Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid
IE (Internet Explorer): https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Blackpool Grand Theatre is delighted to be partnered with Secure My Booking for worry-free bookings
For a worry-free ticket purchase, you may choose to opt into the SecureMyBooking ticket refund program to obtain a refund if you’re unable to make it to your event for the reasons set out in the terms.
From just £2 per ticket, you can add booking protection and feel safe knowing you can claim a refund. Just add to the basket when you check out!
What’s covered?
- Death/accident/illness to the ticket holder
- Illness from COVID, government-mandated self-isolation, local lockdowns
- Death of ticket holders immediate family
- Adverse weather
- Travel delays
- Burglary, flood or fire at their home
- Plus much more!
Visit SecureMyBooking.com for the full terms and conditions.
Looking to apply for a refund? If you’re unable to attend a performance, you can apply for a refund at: www.ticket-refunds.com
e-tickets are the quickest way to receive your tickets. If you choose the e-ticket option, your tickets will be sent to you immediately via email for you to print at home. Please print out all the pages of your e-ticket and bring them with you to your chosen event to gain entry (please note you do not need to swap your e-ticket at the Box Office, simply go to the designated area you have booked for). Alternatively, you may present your e-ticket on your mobile device (it’s always best to download it to your device in advance as mobile connectivity strength can be low in some parts of our heritage building). Each ticket is only valid for admission once and should not be duplicated. Keep your e-tickets in a safe place and with you until the end of the performance.
You will need Adobe Acrobat Reader (v9 or higher) and a printer. Use A4 white paper for the best results. Faded or unreadable pages may not be accepted.
e-tickets should never be copied or multiple versions printed. Please ensure you keep your e-ticket(s) in a safe place and with you until the end of the performance. Each e-ticket is only valid for one admission. Our staff will be aware if more than one copy of the same e-ticket is used. Unauthorised duplication renders tickets void, with no refund.
Only on limited occasions will e-tickets not be available. We aim to ensure more than 90% of our events have e-tickets available. Learn more about Blackpool Grand Theatre’s We aim to ensure more than 90% of our events have e-tickets available. Learn more about Blackpool Grand Theatre’s Sustainability Policy.
If you experience problems printing your e-tickets (it can happen to us all!) do contact the Box Office team on 01253 290 190. Where possible please have the Customer ID and your postcode to hand.
Firstly, don’t panic! If you do not receive your confirmation email or if no e-ticket is attached, please call our Box Office team on 01253 290 190. Where possible please have the Customer ID and your postcode to hand.
You will receive one confirmation email with an attachment containing all your e-tickets. Please print out all the pages of the attachment and bring them together.
WE ARE A CHARITY! Blackpool’s Grand Theatre works with some incredible Supporters. The theatre receives just 7% of our income from public funds – Arts Council England and Blackpool Council. The remaining income, 93%, is generated from Box Office sales, commercial activities and fundraising. We generate income from Charitable Trusts & Foundations, Friends of The Grand and corporate sponsorship. If you would like to support Blackpool Grand Theatre then please do contact us on 01253 290 190, or alternatively, email admin@blackpoolgrand.co.uk
WE ARE A CHARITY! Blackpool’s Grand Theatre works with some incredible Supporters. The theatre receives just 7% of our income from public funds – Arts Council England and Blackpool Council. The remaining income, 93% is generated from box office sales, commercial activities and fundraising. We generate income from Charitable Trusts & Foundations, Friends of The Grand and corporate sponsorship.
If you would like to support Blackpool Grand Theatre then please do contact us on 01253 290 190, alternatively email admin@blackpoolgrand.co.uk.
If you would like to donate visit our Make a Donation page; it’s simple to do and can be added to your show booking if you wish.
WE ARE A CHARITY! Blackpool’s Grand Theatre works with some incredible Supporters. The theatre receives just 7% of our income from public funds – Arts Council England and Blackpool Council. The remaining income, 93% is generated from box office sales, commercial activities and fundraising. We generate income from Charitable Trusts & Foundations, Friends of The Grand and corporate sponsorship.
If you would like to donate visit our Make a Donation page; it’s simple to do and can be added to your show booking if you wish.
Blackpool Grand Theatre’s legendary project Magic and Sparkle aims to bring something very special to people’s lives at Christmas. The Grand in conjunction with Producer Martin Dodd of UK Productions Ltd aims to make the festive season a little more special for local groups, children and families in need with their Magic & Sparkle project. Regular and new pantomime-goers are invited to buy one extra ticket (at a very special discounted rate of £10), which is then donated to local groups, children and families in need. Discover more on our Magic and Sparkle page.
Readmission cannot be guaranteed; on occasion, we may have to show you to alternative seats. If you arrive late for the start of a performance or after an interval, we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally this may not be possible once the performance has started. You may be asked to wait outside of the auditorium, or be asked to wait, quietly, inside until a suitable point when our staff can show you to your seat. Blackpool’s Grand Theatre withholds the right not to admit latecomers until the interval; to refuse admission; to provide alternative seats to those purchased of the same or greater value (where possible; refunds will not be offered).
Read our Admittance Policy and Ticket Terms for more information.
If Ticket Refund Protection was purchased before 1st August 2024, you would have purchased TicketPlan Refund Protection.
In order to claim a refund from them you would need to click the link below…
https://www.ticketplangroup.com/refund-application
